Returns Policy
What is your returns policy?
We accept returns within 30 days of delivery. This policy allows customers to evaluate their purchase and ensure it meets their expectations. It is important to note that items must be returned in their original condition to qualify for a return.
How do I initiate a return?
To initiate a return, customers should contact our customer service team within the 30-day return window. They will provide instructions on how to return the item, including any necessary documentation that may be required.
Are there any items that cannot be returned?
Generally, items that have been used or are not in their original packaging may not be eligible for return. It is advisable to review the specific conditions of the product before making a purchase to avoid any inconvenience.
Will I receive a full refund for my return?
Refunds will be processed once the returned item has been received and inspected. Customers can expect to receive a full refund, excluding any shipping fees, provided the item meets the return criteria outlined in our policy.
How long does it take to process a return?
The processing time for returns typically takes 5 to 10 business days after the returned item has been received. Customers will be notified via email once their return has been processed and the refund issued.
Can I exchange an item instead of returning it?
Exchanges may be possible depending on the circumstances. Customers should reach out to customer service to discuss their options if they wish to exchange an item rather than return it.
What should I do if my item is damaged or defective?
If an item is received damaged or defective, customers should contact customer service immediately. We will provide guidance on how to proceed with a return or exchange for a defective product.
Is there a restocking fee for returns?
Currently, there is no restocking fee applied to returns. However, it is advisable to check the specific terms at the time of return to ensure compliance with any updated policies.